Returns & Exchanges
Our Change Of Mind Policy
We believe in the products we sell on Blanc Canvas Store, therefore if an order doesn’t meet your expectations, we will happily offer a refund or exchange, as long as the product is returned unused in its original condition within 30 days of receipt. This includes the product manual and packaging. Please be mindful not to assemble or modify a product before returning it; otherwise, we will not be able to refund your purchase. Blanc Canvas Store is also unable to refund and return an item where the packaging or product is returned damaged or marked.
Products must be returned to Blanc Canvas Store within these 30 days.
Refunds are only available for the original method of payment used on the order and are valid for 3 months from date of purchase. If the payment method used is no longer available, or the purchase has been made more than 3 months earlier, we are able to offer a credit note.
Please note customer will be required to cover the cost of return for products.
Special order (including made-to-order and custom items) are non-refundable for change of mind reasons.
Preparing your item for return
Please email within 30 days of receiving your order should you wish to return.
When returning an item we ask that you enclose a copy of the tax invoice or order confirmation email and returns form as proof of purchase. If you have lost your returns form please click on this link to access the form. The item will remain your responsibility until it has been handed over to an Australia Post Outlet.
For your own peace of mind we recommend that you carefully repackage your item to avoid any damage during transportation. Please retain proof of postage until we have confirmed your refund has been processed.
Upon safe receipt of your returned unused item, we will inspect the item before advising you by email that a refund has been processed. We will refund your item at the purchase price.
Our address for returning items
Blanc Canvas Store
6B Prosperity Parade
Warriewood NSW 2102
Should you wish to cancel an order, which has not yet been dispatched, please let us know in writing at email@example.com. If your order has been dispatched, you will need to return the order to us at your own expense.
We aim to always represent and dispatch quality product. If you believe the item you have received is faulty, please contact us at firstname.lastname@example.org as soon as possible, quoting your order number, name and address, and as many details as possible about the product and its fault.
Please advise us within seven days of receipt of the faulty item, to allow us to resolve the matter quickly by arranging exchange, repair or refund.
Incorrect or Missing Item
If you have received an item that is not what you had originally ordered, or you believe an item has not been included in your order, please contact us at email@example.com immediately, quoting your order number, name and address, details of the product received and product originally ordered, or missing, and whether you require a refund or replacement.
We will then be in touch with advice on how you should proceed with the return if necessary.